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Frequently Asked Questions
Is MacCleaner safe to use?
Yes, MacCleaner is completely safe. All files are moved to Trash (not permanently deleted), so you can restore anything if needed. We also follow Apple's sandbox requirements and never access system files.
How much space can I recover?
Results vary by usage patterns. Most users recover 10-50 GB on their first scan. System Data cleanup can free up 5-20 GB alone.
What's the difference between Free and Premium?
Free users can delete up to 5 items per month. Premium members get unlimited deletions, System Data cleanup, large file finder, and priority support.
Can I cancel my subscription anytime?
Yes, cancel anytime from your Dashboard. You'll retain access until the end of your billing period, and no future charges will occur.
Does MacCleaner work on M1/M2 Macs?
Yes! MacCleaner is a Universal Binary that runs natively on both Apple Silicon (M1/M2/M3) and Intel Macs.
What macOS versions are supported?
MacCleaner requires macOS 13.0 (Ventura) or later. We recommend macOS 14.0 (Sonoma) for the best experience.
How do I restore deleted files?
All files are moved to Trash, not permanently deleted. Open Finder → Go → Trash, find your files, right-click and select "Put Back".
Why do I need to grant permissions?
MacCleaner needs Full Disk Access to scan certain folders like Application Support and Caches. This is a macOS security feature that keeps your data safe.
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